How we built DigitalTolk's real-time interpreter booking platform

DigitalTolk is a digital platform designed to simplify and accelerate interpreter booking for organizations that operate in multilingual environments. The platform allows users to instantly connect with certified interpreters through phone, video, or in-person sessions.

Healthcare & legal interpretation services
Ongoing partnership

Inside the build

Screens, flows and designs from the build.

6 images from the DigitalTolk project. Select any image to see it larger.

DigitalTolk video and telephone interpretation pages on a laptop and a phone — **Video and telephone interpretation**Select an image to open the viewer, then use the arrow keys or swipe to move through all 6 images.

DigitalTolk booking page on a laptop — **Booking flow**From user request to interpreter connection, the system automates matching, availability checks, and session setup in real time to ensure fast and seamless communication.

DigitalTolk page inviting interpreters to join, on a phone — **Interpreter sign-up**A unified interface lets coordinators track interpreter availability and session status across phone, video, and in-person bookings.

DigitalTolk AI interpreter page on a laptop — **AI interpreter**

DigitalTolk mobile app on two phones — **Mobile app**

DigitalTolk telephone and on-site interpretation page on a laptop — **Interpretation services**

About the project

About DigitalTolk.

DigitalTolk is a smart interpretation platform that connects users with professional interpreters in real time, enabling fast, reliable, multilingual communication across healthcare, legal, and business environments.

The system focuses on eliminating manual coordination by introducing automated interpreter matching, real-time availability tracking, and a user-friendly interface. It is widely used in critical sectors such as healthcare and legal services, where fast and accurate communication is essential.

Client: DigitalTolk
Industry: Healthcare & legal interpretation services
Engagement: Ongoing partnership
Services: Platform engineering, Real-time matching systems, Product design

The challenge

Organizations often struggle with slow and inefficient interpreter booking processes, especially in time-sensitive environments: difficulty finding qualified interpreters quickly, delays in urgent communication scenarios, heavy reliance on manual coordination, and lack of real-time visibility into interpreter availability.
These challenges lead to inefficiencies, frustration, and potential operational risks.

What we built

We designed and developed a real-time interpreter booking platform that simplifies and automates the entire process.

Smart Interpreter Matching: built an automated system that connects users with the most suitable interpreters instantly based on language, availability, and context.
Real-Time Booking System: enabled users to book interpreters within seconds without manual coordination.
Multi-Channel Communication: integrated support for video, phone, and in-person interpretation sessions.
User-Friendly Interface: designed a clean and intuitive UI to ensure ease of use for non-technical users.

The result

Interpreter booking moved from manual coordination to real-time matching, cutting wait times and giving healthcare and legal teams a faster, more reliable way to communicate across languages.

What we worked on

What the build covered.

01Platform engineering
02Real-time matching systems
03Product design

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